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Phone: 250.545.0585

Email: info@nexusbc.ca 

102-3201 30th Street

Vernon BC V1T 9G3


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WorldHost® Training Services

WorldHost Training Services was launched as the SuperHost® program in 1985,
offering customer service training for the EXPO '86 World Fair in Vancouver. Since then, the program has expanded, evolved and rebranded to become the standard for customer service excellence in BC, as well as an internationally recognized leader in training for the tourism industry.

NexusBC Community Resource Centre is the OFFICIAL community delivery organization for WorldHost in Vernon.

The Fundamentals

Cost:$100 | 6 hour workshop

Next workshop: Thursday July 20, 2017 9am to 4pm

Learn important, practical skills and techniques for providing excellent customer service. Fundamentals teaches the skills to make customers feel welcome, use and remember names, master the art of conversation, and communicate effectively to understand the needs of your customer. 


Customers With Disabilities

Cost: $75 | 3 hour workshop

Learn appropriate language and information that will help you become more sensitive to the needs and requirements of customers with disabilities. This workshop will increase your awareness of this growing and increasingly mobile market segment.


Sales Powered By Service

Cost: $75 | 3 hour workshop

Review the sales cycle and how it influences your customers' purchasing decisions. Learn the value of knowing your products/services as well as the needs of your customers.


Solving Problems Through Service

Cost: $75 | 3 hour workshop

Become an effective problem solver. Learn how to say no professionally and discover effective communications skills and creative techniques necessary to solve a customer’s problem.



Cost: $75 | 3 hour workshop

This workshop is dedicated to training volunteers on how to provide a warm and friendly welcome to visitors in communities throughout the province.



WorldHost Training Package
10% Savings!

Four certificate workshops for $289

► The Fundamentals

► Sales Powered By Services

► Solving Problems Through Service

► Customers With Disabilities

Ask us for details!

Phone 250.545.0585 or email: worldhost@nexusbc.ca




Payment Method

Payment can be made by cash, cheque or credit card (online only).  Are you a business or organization?  Talk to us about invoicing.

Cancellation & Refund Policy

Workshops may be cancelled if there are less than 6 persons registered. If a class is cancelled, pre-registered participants will be notified based on the information they provide. If the participant chooses to cancel, they must do so at least 5 days prior to the workshop date. Full refunds are given for cancelled workshops, and to those who cancel at least 5 days prior to the workshop date.  For cancellations within 5 days of the workshop date, a 50% refund is given.  No shows: When a participant fails to attend a workshop, they will be charged the full workshop fee. Effective August 1, 2009.

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