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Provincial Seniors Phone Line

The Provincial Seniors’ Phone Line has been established to allow seniors and their families, or other concerned individuals in their lives, to report concerns about care. This toll-free phone line is intended to supplement existing care concern avenues with dedicated support for seniors with complex needs.

Seniors will benefit from:

  • Improved navigation with care concerns to appropriate health system channels.
  • Improved access to support for unresolved care concerns.
  • Increased confidence in the ability of the Ministry of Health to provide help when needed to resolve care concerns; and,
  • Improved understanding of gaps and barriers in the health system that may impact effective resolution of seniors’ care concerns and complaints.
The line is available 8:30AM-4:30PM Monday-Friday – with the exception of statutory holidays – by calling 1 877 952-3181.

Services available in: Vernon, Armstrong, Enderby, Lumby, Cherryville, Falkland, Westside

Tel: 1 877 952-3181


Tel: 250.545.0585
Email: [email protected]



102-3201 30th Street, Vernon BC V1T 9G3
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